Type of Data Collected
- Personal Identification Information
- Full Name
- Email address
- Phone number
- Postal or delivery address
- Billing address
- Date of birth (if required for age verification or promotions)
- Account Information
- Username and password (if you create an account)
- Profile photo (if you upload one for your account)
- Order and Transaction Information
- Order details (e.g. products purchased, customizations)
- Payment information (e.g. payment method, transaction ID — Note: We do NOT store your full credit/debit card numbers or sensitive payment credentials; these are processed securely by third-party payment gateways like Razorpay.)
- Uploaded Images and Artwork
- Photographs, images, artwork, or designs uploaded for custom framing, printing, or previews.
- Metadata associated with uploaded images (e.g. file names, file size, image dimensions).
- Communication Data
- Emails, messages, or phone calls you send us
- Customer support inquiries
- Reviews, comments, or feedback submitted through the Website
- Technical and Usage Information
- IP address
- Browser type and version
- Device type and operating system
- Referring URLs or websites
- Pages viewed on our website
- Time and date of visits
- Actions performed on the Website (e.g. clicks, scrolls, navigation patterns)
- Cookies and Tracking Data
- Cookies, pixels, or similar tracking technologies to:
- Enable website functionality
- Personalize your experience
- Analyse site traffic and performance
- Serve relevant advertisements (if applicable)
- Marketing and Preference Information
- Your preferences for receiving marketing communications
- Participation in promotions, contests, or surveys
- Legal and Compliance Data
- Information required to comply with laws, regulations, or legal obligations (e.g. fraud detection, record keeping).
Purpose of Data Collection
Why We Collect Your Data
We collect your personal data for the following purposes:
- To Provide Our Services
- Process and fulfil your orders for photo frames, custom artwork, or related products.
- Manage your account and order history.
- To Customize and Personalize Your Experience
- Allow you to upload photos or artwork for preview and customization.
- Offer design recommendations based on your preferences.
- To Communicate With You
- Send you order confirmations, shipping updates, or customer support responses.
- Notify you of changes to our services, terms, or policies.
- To Improve Our Website and Services
- Analyse how users interact with our website to enhance functionality, user experience, and security.
- Conduct troubleshooting and technical support.
- For Marketing and Promotions
- Send you offers, newsletters, or promotional materials (only if you consent).
- Personalize marketing messages based on your preferences and interests.
- For Legal and Compliance Purposes
- Maintain business records as required by law.
- Detect and prevent fraud or misuse of our services.
- Comply with legal obligations under Indian laws and regulations.
Why This Matters in our Industry
Custom Images → Your customers upload personal photos or artwork, so explaining how and why you collect this is crucial.
Order Fulfilment → You need customer data to produce and deliver customized frames.
Technical Data → Helps you improve your website’s speed and user experience.
Marketing → Relevant if you run promotions or showcase new frame designs.
Legal Compliance → Essential under Indian laws like the IT Act, Consumer Protection Act, etc.
Data protection measures
We protect your data using SSL encryption, secure payment processing via trusted partners like Razorpay, access controls, and secure storage. We continuously update our security measures. You’re also responsible for keeping your account details secure.
User Rights
Your Rights Regarding Your Personal Data
At theframekreator.com, we respect your rights and provide you with choices regarding your personal data. Subject to applicable laws, you may exercise the following rights:
- Right to Access
- You have the right to request details of the personal data we hold about you, including how we use it and who we share it with.
- Right to Rectification
- You may ask us to correct or update inaccurate or incomplete personal information we have about you.
- Right to Deletion
- You can request the deletion of your personal data from our systems, provided that such deletion does not conflict with legal requirements for data retention.
- Right to Restrict Processing
- You may request us to limit the way we use your personal data under certain circumstances, such as if you contest the accuracy of the data.
- Right to Data Portability
- Where technically feasible, you can request a copy of your personal data in a structured, commonly used, and machine-readable format to transfer it to another service provider.
- Right to Object
- You have the right to object to the processing of your personal data for direct marketing purposes or where we rely on legitimate interests as our legal basis.
- Right to Withdraw Consent
- Where we rely on your consent to process data (e.g., for marketing emails), you have the right to withdraw that consent at any time.
- Right to Lodge a Complaint
- You may lodge a complaint with a data protection authority or relevant regulatory body if you believe your rights have been violated.
To exercise any of these rights, please contact us at:
The Frame Kreator
Email: [Your Contact Email]
We may require you to verify your identity before processing your request. Please note that certain rights may be limited due to legal, contractual, or operational obligations.
Changes to this policy
We may update or modify this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology. When we make changes, we will:
- Post the updated Privacy Policy on our Website with a revised “Effective Date” at the top of the policy.
- Notify you of significant changes, where required by law, either through email or a prominent notice on our website.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information and any changes that might affect you.
Your continued use of our website and services after the posting of an updated Privacy Policy constitutes your acceptance of the changes.